Diwan
Contact us
Diwan is operated by Hamza Waheed, an individual sole proprietor based in Pakistan. Support is handled directly — when you email, you reach the person who builds and maintains the software.
Send a message
Tell us what you need — we’ll take it from there.
Questions before buying, help with a licence, or anything else. Your message goes straight to the developer’s inbox.
- Reply within 1 business dayMon–Sat, 10am–7pm PKT
- A real person, not a botYou reach the person who builds Diwan
- Kept privateUsed only to answer you — see our Privacy Policy
Message sent
We’ll reply by email within one business day.
Business details
Hamza Waheed
Sole proprietor, trading as “Diwan”
Diwan is an individual sole proprietorship, not a registered company. Your contract for any purchase is with Hamza Waheed personally.Office address
I-10/2
Islamabad 44000
Islamabad Capital Territory
Pakistan
Phone
International format: +92 314 3288112. Phone support comes with the dedicated technical support on ALL-IN-ONE; all other enquiries are best sent by email so we have a written record.DW — if your message is about a purchase.
Business hours
Monday – Saturday
10:00am – 7:00pm PKT (UTC+5)
Closed on Sundays and public holidays.
Email received outside these hours is answered the next working day.Response times
Support enquiries: within 1 business day
Refund requests: acknowledged within 2 business days
Privacy requests: within 30 days
Device change requests: within 1 business day
What to contact us about
Use the same email address for all of the following — we route it internally. Adding the suggested subject line helps us prioritise.
My licence email didn’t arrive
Check your dashboard first — your key is always available there. If your order isn’t showing at all, email us with the date, amount and last four digits of the card.
- Subject: “Licence not received”
- Include your order reference
I need to move to a new device
Licences bind to one device. We move them manually on request, usually within a business day, after verifying the purchase.
- Subject: “Device change”
- Include your order reference
I want a refund
Full refund within 14 days if your key isn’t activated. See the Refund Policy for the full terms.
- Subject: “Refund request”
- Email from your account address
A privacy or data request
Access, correction or deletion of your personal data, as described in our Privacy Policy.
- Subject: “Privacy request”
- Email from your account address
Monthly
Billed per month in Rupees. No online payment — approved by our team.
4 platforms
Desktop builds on every plan; Android and iOS where your plan includes the app.
Offline-first
The till keeps selling when the internet drops.
1 business day
Typical support reply. Monday to Saturday, 10:00am – 7:00pm PKT.
Pricing
Simple monthly plans.
Three monthly plans, from a single shop to your whole business. No online payment: choose a plan, send a request, and we switch on your licence.
How it works: create an account, request the plan you want, and we approve it — usually within one business day.
FAQ
Questions, answered.
The short version. The full detail lives in the docs.
How does billing work?
Each plan is priced per month. There is no online payment: you request a plan, our team approves it and agrees payment with you directly, and your licence runs for the approved period. Renew from your dashboard; updates come with the same key.
Does it need the internet to sell?
No. The network is required once, for activation. After that the till bills, tracks stock and prints without a connection, and sync resumes by itself when the line returns.
How do I get it after paying?
Your licence key and installer link are emailed within about a minute of confirmed payment, and both stay in your dashboard. There is no physical product and nothing to ship.
What if the licence email never arrives?
Check spam and promotions first — receipt mail from a sole proprietorship often lands there. If it is not there, confirm the payment completed with your bank, then email your order reference and we will resend it.
Can I move my licence to a new computer?
Yes. A key binds to one device at a time, and moves are done by us rather than a self-service button — that is deliberate, so a leaked key cannot be moved by a stranger. Email support with your key or order reference; moves normally complete within one business day.
What if it does not work for my shop?
Ask for a full refund within 14 days of purchase, as long as the key has not been activated. You may download and inspect the software first — only activation closes the window, and no reason is required.
Do you see my sales data?
No. Diwan is offline-first: your sales, stock and customers stay on your own machine and are never uploaded to us. We keep only the account, order and licence records needed to sell and support the software — detailed in the Privacy Policy.
Get started
Run your counter at the speed of typing.
Pick a plan, pay once, and your licence key lands in your inbox with the installer. First bill usually takes minutes, not days.
Support Monday to Saturday, 10:00am – 7:00pm PKT · 0314 3288112
Already purchased?
Paste your licence key to get a single-use installer link. No sign-in required.